Epson appoints pre and post sales specialist for East Africa
Epson Kenya is proud to announce the appointment of a new pre and post sales specialist for East Africa; Charles Muhuko. In his new role, he will be responsible for high-level technical pre-sales support to the local sales teams, customers and channel partners. He will be tasked with understanding customer requirements with the aim of aligning and putting them in scope with Epson’s product portfolio to provide solutions that meet and exceed the customer needs.
Furthermore, his role will involve planning, coordinating and controlling the Post Sales and Customer Service activities of the Kenyan business. Charles will also work with third party service providers, Epson sales channel and internal stake holders to maintain the Epson service network and meet organizational and operational objectives.
He recently joined Epson after working as a presales engineer with Novel Technologies East Africa Limited where he amassed a wealth of experience in tech sales. He has also worked at Unilever –ESA as the IT Systems Administrator where he grew to become a Territory Manager.
Speaking on the appointment, Mukesh Bector, regional sales manager, Epson East Africa said: “Charles is a good asset, great team player and is knowledgeable in his area of expertise and we are very glad he has joined us. His appointment came about due to the need locally build up our Epson certified technicians in our service centers with the trainings and knowledge, which in turn will ensure they are able to assist our customers as needed.”
The appointment is part of Epson’s efforts to further elevate their service levels to a higher standard to ensure customers receive the best service experience possible. Epson hopes to recruit two more staff under the sales department, effectively growing the team to five staff in the Kenya office by the end of the year.
Charles has keen interest in the Visual Imaging products and how Epson’s interactive projectors can provide an unmatched interactive learning solution in line with the Kenyan government embracing digital learning.
Epson is a global technology leader dedicated to connecting people, things and information with its original efficient, compact and precision technologies. With a lineup that ranges from inkjet printers and digital printing systems to 3LCD projectors, smart glasses, sensing systems and industrial robots, the company is focused on driving innovations and exceeding customer expectations in inkjet, visual communications, wearables and robotics.
Led by the Japan-based Seiko Epson Corporation, the Epson Group comprises more than 67,000 employees in 90 companies around the world, and is proud of its contributions to the communities in which it operates and its ongoing efforts to reduce environmental impacts.