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Print operation is slow or unresponsive with Adobe Photoshop CS4 or CS5. Does the issue lie with the application or the printer software?

RELATES TO:

  • All Epson printers
  • Adobe Photoshop CS4 and CS5 standard and Extended
  • Windows 7, Vista and XP
  • Mac OS X (Mac OS 10.4, 10.5, 10.6)

EXPLANATION:

If you encounter any of the following problems when using your printer with Photoshop CS4 and CS5, the first step is to identify if you are only experiencing a problem printing from Photoshop or when printing from a different application:

  • Photoshop or the Epson printer driver freezes, 'hangs' or quits unexpectedly.
  • Printing is slow, unresponsive.
  • Slow redrawing of windows, UI around windows and/or tiling of windows.

If you already know that printing is fine from all other applications, see the next section: "Photoshop CS4 and CS5 known issues"

If you have not tried printing from another application, we recommend sending a small text file or test page to test the printer driver installation and printer operation.

Do the following:

  1. Make sure the printer is powered on and connected to the computer. Make sure there are no red or amber error lights on the printer's control panel, or any error messages on the printer's LCD panel.


  2. Open Text Edit (Mac OS X) or Notepad (Windows)
    • Mac OS X users: Open Text Edit from the Applications folder.
    • Windows users: Open Notepad via Start > Programs/All Programs > Accessories.

  3. Type in a few lines of text, then select File > Print and send the job to the Epson printer.

    If it prints without issue, the problem is likely to relate only to Photoshop - see the next section: "Photoshop CS4 and CS5 known issues"


    Note:

    If you are unable to print from Text Edit/Notepad and Photoshop, the problem may lie with the printer or communication between the printer and computer. See one of the following articles for help:


Photoshop CS4 and CS5 known issues

Adobe has published support article 84020, "Photoshop CS5 known issues" which includes a specific section titled "Performance" that discusses issues in both Mac OS X and Windows and steps to make significant improvements.

We also recommend viewing the following Adobe support articles which cover many topics including file size limitations, memory allocation (RAM), temporary files (Windows) and scratch disks (Mac OS X), and allocating memory with 64-bit processors in Photoshop.


For further help with CS4, please contact Adobe or consult the Adobe support website for help.


Note:

This information is provided as is. Epson is not responsible for the content of third-party websites and the information may change without notice.

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