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A3 WorkForce Pro: Troubleshooting Paper Feed Problems

Relates to

  • A3 WorkForce Pro Printers
    • WF-8590
    • WF-8090
    • WF-8510
    • WF-8010
    • WF-R8590
    • WF-R8590

If you have problems feeding paper, try these solutions

For the best results, follow these guidelines:

  • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
  • Load paper in the cassette printable side down.
  • Do not load binder paper with holes in the cassette.

If a paper jam error appears on the screen see the steps below for advice.

Caution:

  • Do Not turn off the printer as this can cause errors after the paper is removed
  • Do Not push any control panel buttons when having hands inside the printer
  • Be careful not to use to much force when removing the jammed paper this can desynchronise some gears and create some fatal errors
  • Do not pull out several cassettes at the same time as this can cause the printer to become unstable


Paper Jam Problems in the Front Cover (A)

If paper has jammed the front cover, follow the steps here to clear the jam.

  1. Open the front cover

  2. Remove any paper inside, including torn pieces

    Caution:

    Be careful to not touch any parts inside the product to prevent damage to it.




  3. Close the front cover.
    Note:

    If any torn pieces of paper remain in the product, select Setup > Maintenance > Remove Paper after clearing the paper jam error.



  4. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

Paper Jam Problems in the Rear Paper Feed Slot (B1)

If paper has jammed in the rear paper feed slot, carefully remove the paper.

Paper Jam Problems in the Front Paper Feed Slot (B2)

If paper has jammed in the front paper feed slot, follow the steps here to clear the jam.

  1. Close the output tray.
  2. Remove the output tray and pull out the paper cassette.

  3. Pull the lever to lower the cover.

  4. Carefully remove any paper jammed inside the product.

  5. Raise the cover.

  6. Reattach the output tray and insert the paper cassette.
  7. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

Paper Jam Problems in the Cassette (C1/C2/C3/C4)

If paper has jammed in the cassette, follow the steps here to clear the jam.

Warning:

If the optional paper cassette units are installed, do not remove more than one paper cassette at a time.


  1. Pull out the paper cassette.

  2. Carefully remove any paper jammed inside the product.

  3. Carefully follow all paper loading instructions and reload the paper.
  4. Keep the cassette flat as you gently insert it.
  5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

Paper Jam Problems in the Rear Cover 1 (D1)

If paper has jammed in the rear cover 1, follow the steps here to clear the jam.

  1. Open rear cover 1 (D1).

  2. Carefully remove any jammed paper.

  3. Pull out rear cover 2 (D2).

  4. Remove any jammed paper from the duplexer.

  5. Insert rear cover 2 (D2).
  6. Insert rear cover 1 (D1).
  7. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

Paper Jam Problems in the Rear Cover (E) of the Optional Paper Cassette Unit

If paper has jammed in any of the optional paper cassettes, follow the steps here to clear the jam.

  1. Open rear cover (E) on the optional paper cassette unit with the jammed paper.

  2. Carefully remove any paper jammed inside

  3. Close rear cover (E).
  4. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

Paper Jam problems in the Automatic Document Feeder (ADF)

If you have problems with document jams in the automatic document feeder (ADF), follow the steps here to clear the jam.

  1. Remove any original documents from the ADF.
  2. Raise the lever and open the ADF cover.

  3. Carefully remove any jammed pages.

  4. Close the ADF cover, then raise the document cover.

  5. Carefully remove any jammed pages.


  6. Lower the document cover.
  7. Raise the ADF input tray and carefully remove any jammed pages.

  8. Lower the ADF input tray.
  9. Reload your original documents.
    Caution:

    Make sure you do not load the ADF beyond its capacity for your paper size. Also make sure the originals you load are not bent, folded, or curled and do not have tape, staples, or other materials that could obstruct the feeder.


  10. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

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