Push Scan – Required Software and How It Works

Applies To

  • Epson All in One printers
  • Epson scanners with control panel buttons

Symptom

The customer cannot scan directly from the Epson device using the control panel buttons (for example, Scan to Computer, Scan to Email, or Scan to File).

Description

Push Scan relies on specific Epson software being installed and running on the computer. If any required component is missing or incompatible with the operating system, the scanner buttons will not work.

Solution

To use Push Scan successfully, the following software must be installed:

  • Epson Scan or Epson Scan 2 (scanner driver)
  • Epson Event Manager (button communication)
    • or
  • Epson ScanSmart (scan workflow and editing)

Each application has a specific role, explained below.

Required Software and What Each One Does

OS Application Required for Use Checking for Installed Applications
Windows 11
  • Epson ScanSmart
  • Epson Scan 2
 Click the start button, and then check the All apps > Epson Software folder > Epson ScanSmart, and the EPSON folder > Epson Scan 2.
Windows 10
  • Epson ScanSmart
  • Epson Scan 2
 Click the start button, and then check the Epson Software folder > Epson ScanSmart, and the EPSON folder > Epson Scan 2.
Windows 8.1 / Windows 8
  • Epson ScanSmart
  • Epson Scan 2
 Enter the application name in the search charm, and then check the displayed icon.
Windows 7
  • Epson ScanSmart
  • Epson Scan 2
 Click the start button, and then select All Programs. Next, check the Epson Software folder > Epson ScanSmart, and the EPSON folder > Epson Scan 2.
OS X El Capitan (10.11) or later
  • Epson ScanSmart
  • Epson Scan 2
 Select Go > Applications > Epson Software.
OS X Yosemite (10.10) / OS X Mavericks (10.9.5)
  • Epson Event Manager
  • Epson Scan 2
 Select Go > Applications > Epson Software.

Purpose: Scanner driver (required).

This is the core application that allows the computer to communicate with the scanner hardware. Without it, scanning will not work at all.

Only one of the following should be installed:

  • Epson Scan (original, 32 bit)
  • Epson Scan 2 (newer, 64 bit compatible)

Which one to install depends on the operating system. Use the Checking Which Epson Software Is Installed tab above for guidance.

Epson Scan vs Epson Scan 2

Windows

Key differences
  • Epson Scan: 32 bit only
  • Epson Scan 2: Supports both 32 bit and 64 bit systems
Which one should be installed?
  1. 64 bit TWAIN support
    • Install Epson Scan 2
    • Uninstall Epson Scan if already installed
  2. 32 bit TWAIN support
    • Install Epson Scan
    • Do not install Epson Scan 2
Windows rules to remember
  • Never install Epson Scan and Epson Scan 2 on the same PC
  • Epson Scan 2 can be installed using:
    • The Epson Web Installer
    • Epson Software Updater

macOS

What has changed
  • macOS 10.15 (Catalina) and later do not support 32 bit applications
  • The original Epson Scan is 32 bit and will not run on modern macOS versions
  • Epson Scan 2 is 64 bit and is the supported option where available
What to install
  1. If Epson Scan 2 is available for the product
    • Install Epson Scan 2
    • Do not install the original Epson Scan
  2. If Epson Scan 2 is not available
    • Use the Apple ICA driver provided through macOS Software Update
    • Scanning will be available via Apple Image Capture (basic functionality only)
Important macOS rules
  • Do not install Epson Scan on macOS 10.15 or later
  • Epson Scan and Epson Scan 2 must not be installed together
  • All current Epson scan software for macOS is 64 bit only

Purpose: Enables the scanner’s physical buttons.

Epson Event Manager runs in the background on the computer and listens for button presses on the Epson device. When a button is pressed, it tells the computer what action to perform.

Common actions include:

  • Scan to a file
  • Scan to email
  • Scan to another program

Important:

If Epson Event Manager is not installed or not running, Push Scan will not work, even if the scanner driver is installed.

Operating system support:

  • Windows Vista/Windows XP
  • OS X Yosemite (IO.IO)/OS X Mavericks (10.9.5)

Purpose: User-facing scanning software.

Epson ScanSmart provides the guided scanning experience. A scan can be started either:

  • From the buttons on the Epson device, or
  • Directly from the Epson ScanSmart application on the computer

After scanning, the user can:

  • Rotate pages
  • Delete unwanted pages
  • Change page order
  • Remove blank or unnecessary pages

Operating system support:

  • Windows 7 or later
  • macOS OS X El Capitan (10.11) or later

Windows 11

  1. Click Start
  2. Open All apps
  3. Check:
    • Epson Software folder → Epson ScanSmart
    • EPSON folder → Epson Scan 2

Windows 10

  1. Click Start
  2. Check:
    • Epson Software folder → Epson ScanSmart
    • EPSON folder → Epson Scan 2

macOS

  1. Open Finder
  2. Select Go → Applications
  3. Open the Epson Software folder