Key features
Cloud-based
ERS can be accessed from anywhere through a computer, tablet or smartphone – avoiding local server installation and maintenance.
Faster fixes
Increased device uptime; service technicians are armed with the information they need to achieve higher first fix rates.
Compliance
ERS has been designed with the appropriate technical, organisational measures and documentation for data protection and compliance with European laws and regulations.
Embedded agent
Benefit from the embedded agent on the WF-C878R, C879R, C20600, C20750 and WF-C21000 models for a seamless integration on ERS.
Data collection methods
Software collector agent
The agent runs on a computer within the customer’s network for centralized communication with the Epson Remote Services.
Device embedded agent
Runs on the device for high flexibility without compromising on the security. ERS embedded agent compatible with WF-C878R, WF-C879R, WF-C20600, WF-C20750 and WF-C21000 models.
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Business solutions
Document Capture Suite
The Epson document capture suite platform is a range of software solutions for capturing and routing electronic documents at the click of a button.
Epson Print Admin Serverless
Epson Print Admin (EPA) Serverless enables companies to benefit from advanced easy administration by running directly on a WorkForce Enterprise device.
Device Admin: Printer & Scanner Management
Easily manage an entire fleet of printers and scanners¹ remotely, with full control including the ability to install, configure, monitor, maintain and troubleshoot your devices for increased productivity and cost savings.
Epson Open Platform
Epson Open Platform (EOP) makes our revolutionary multi-function printers (MFPs) fully flexible and customisable, enabling them to adapt to meet specific and changing customer requirements as business goals and enterprise IT systems evolve.
Epson Print Admin
A secure environment, combined with an easy to use administrative interface to boost productivity, environmental goals, and enhance efficiency.
Kofax eCopy ShareScan
Increase your office productivity with an easy to use document capture, share, edit and workflow solution that converts paper documents into editable formats. eCopy ShareScan adds real value to your Epson products by eliminating document bottlenecks that cost money and waste time.
Kofax Equitrac
Take control of your office spending on printing resources and tighten security by enforcing printing rules, authenticating users, and accurately identifying and allocating document costs.