Submit your contact details below and an Epson expert will be in touch:
For more information on how Epson treats your personal data, please read our Privacy Information Statement.
To clean the print head in the event of poor print quality, use the head cleaning utility in the Epson Printer Utility.
This process will require you to load several sheets of A4 plain paper into the printer, and will consume some ink from the cartridges. The amount used depends on the number of head cleans required.
To clean the print head using the Epson Printer Utility follow the instructions below:
If an Epson printer is not present, the printer is not installed. Install the driver for your version of macOS according to the method recommended in the below article:
Never turn off the printer while the Power light is flashing. Doing so may damage the printer.
If gaps are still present, perform another head clean (without printing a nozzle check between the cleans). Once the second clean is complete, power off the printer.
Wait one minute before powering it back on, then print a nozzle check. Compare the printout with the example screen below.
If gaps are still present in the nozzle check pattern, power off the printer and leave it for at least six hours (overnight is fine). After this period has passed, print another nozzle check.
Has been successfully added to your basket