Expand the relevant section below for further instructions.
Click OK to close Epson Scan Settings.
Your product is now ready to scan via USB.
If the test was unsuccessful follow the steps below, after each step perform a new test:
Check the product is powered on.
If the product will not power on, try the following:
Ensure the power is plugged directly into a wall outlet and not an extension cable.
Try a different power cable.
Unplug the USB cable and reconnect the USB cable to both the PC / Mac and the product.
Try a different USB cable.
In the Windows Device Manager ensure your scanner’s name appears under Imaging Devices without a question (?) mark, exclamation (!) mark or a red X. If the scanner appears with one of these marks or as an unknown device, uninstall Epson Scan and then reinstall it.