Troubleshooting printer problems is best handled in two easy steps: first diagnose the problem, then apply likely solutions until the problem is fixed.
The information that you need to diagnose and solve most common problems is provided by online problem solving, the printer's control panel, the EPSON Status Monitor utility, or by running a printer operation check.
To ensure that you can view the animated examples in this article, make sure that your Internet browser is set to play animations.
In an Internet Explorer browser window, click on Tools, then Options. Click on the Advanced tab. Scroll down the list until you see the heading Multimedia, and check the option for Play animations in webpages*. Click Apply and OK. You will need to close all IE windows and open it again for the change to take effect.
In an Opera browser window, click on Tools, then Preferences. Click on the Advanced tab. Click on Content from the left of the window. Check the option for Enable animated images. Click OK. You amy need to close all Opera windows and open it again for the change to take effect.
A red/amber light is illuminated on the printer
A red/amber light on the printer always indicates an error of some kind that will prevent the printer from functioning. Examples of error lights are shown below:
On a 2-button printer, or printer with a or Maintenance button an error light usually signals a problem with the paper feed mechanism or an empty ink cartridge.
Example of a printer with a Maintenance button
On a printer that has a separate ink button and paper button; it is normally easy to identify the nature of the problem. For example, if there is an error relating to the ink cartridges the ink button or LED will be illuminated. If there is an error relating to the paper feed, the paper button or LED will be illuminated.
Example of a printer with separate ink and paper buttons
However, other error light sequences such as green power light is off or lights flashing alternately, may indicate a hardware problem with the printer, so it is important to identify the cause of the error light(s) correctly.
In Windows, Status Monitor can be accessed via the Utility, or for some printers, the Maintenance section of the driver. In Mac OS X it can be accessed via /Applications/Epson Printer Utility. For help on accessing Status Monitor, refer to one of the articles below:
If the ink is low or expended, the How to button appears in the EPSON Status Monitor 3 window. Clicking How to displays ink cartridge replacement instructions and moves the print head to the ink cartridge replacement position.
Ink Cartridge Information:
You can view information about the installed ink cartridges by clicking Information.
You can access the online User's Guide from EPSON Status Monitor 3. If you encounter a problem, click Technical Support in the EPSON Status Monitor 3 window.
Status Monitor should communicate with the printer and report the printer's current status. Follow the recommended action provided by Status Monitor to clear the error. Refer to your user guide if you need help with the advice. The following articles may also help:
Contact Epson if Status Monitor advises you to contact the dealer or contact Epson.
If Status Monitor reports a "Communication Error", continue following this guide to attempt to clear the error. Once the error is cleared i.e. the red/amber error light is no longer present, refer to one of the following articles if this error continues to be reported and you are unable to print:
If the ink cartridge holder moves to left and stops then this would indicate that a cartridge is empty or is not been recognized.
Whether ink is low or out you can check which cartridge(s) are low or empty by pressing the Maintenancebutton. The ink cartridge holder will move to the left of the printer and position itself under a mark in the plastic or plastic arrow which is the indicator.
Lift the printer cover.
The ink cartridge holder will have stopped under the ink cartridge indicator.
The indicator will point to which ever cartridge is low or empty.
Press the Maintenance button again.
The ink cartridge holder will either indicate another cartridge or move to the change position.
Repeat as necessary until the ink cartridge holder is in the change position.
Change the indicated cartridge(s).
Once the indicated cartridge(s) have been changed press the Maintenance button once more to begin the charging cycle.
Once the relevant cartridges have been replaced the red/amber light will go out and allow printing to commence.
If the green power light is off and the red/amber Maintenance light is on or flashing then this indicates a carriage error.
Example of the error light you may see:
Check that there are no obstructions to the ink cartridge holder.
If your printer has a pair of alternate flashing lights this is usually related to a service call by the printer.
On a two button printer the green and red/amber maintenance lights flash alternately. On a three button printer the green light is off and the ink and paper lights flash alternately.
Like so many other products, Epson consumer inkjet products have a finite life span due to component wear during normal use. At some point the product will reach a condition where either satisfactory print quality cannot be maintained or components have reached the end of their usable life.