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The Epson notification application 'Epudl' appears and then disappears from the Dock in Mac OS X. How can I stop it from appearing?

RELATES TO:

  • Mac OS X, versions 10.4 (Tiger), 10.5 (Leopard), 10.6 (Snow Leopard)
  • Epson Stylus printers and All-In-Ones

EXPLANATION:

Epudl is an Epson app installed with the other bundled software on the Epson software CD-ROM and is related to the Epson notification service. The purpose of the notification service is to notify you of technical updates, promotions, and other offers. Updates occur when you are connected to the internet. Data to identify your printer model will be sent to Epson. No personally identifiable information will be sent.

Epudl in Dock


Also, clicking on Epson notifications (such as those in the Low Ink Reminder window) will open the link for your local Epson website in your computer's default internet browser (e.g. Safari, Firefox).

You can enable/disable this service in the Preferences menu of your printer's Low Ink Reminder. Disabling the service should prevent Epudl from appearing in the Dock and checking for updates.

To disable the notification service, do the following:

  1. Click on the Low Ink Reminder icon if present in the Dock.


  2. Click on the Low Ink Reminder menu and click on Preferences.


  3. You see the following window. Untick the checkbox beside Enable Notification Service. (You can also untick the checkbox beside Enable Low Ink Reminder if desired.) Then click OK.


  4. Restart the Mac. Once restarted, try printing to test the printer software is still operating normally.

If the Epudl icon continues to appear in the Dock after disabling the notification service, do the following:

  1. If available, insert the Epson software CD-ROM into your Macintosh. The CD should run automatically and either display the installer menu or the CD contents in a new window.

    Notes Icon Note:

    • If not, double-click on the EPSON CD icon on the Desktop.
    • To run the installer, double-click on the Install Navi icon.


  2. Select Software List and double-click on Software downloader. If prompted, enter your Mac account Name and Password, then click OK to continue.

    Notes Icon Note:

    If Software downloader is not listed here, eject the CD-ROM. Instead, move to step 6 and follow the instructions to remove the Software downloader application (Epusp) and Epudl.



  3. The DownloaderInstaller window appears and displays the licence agreement, click Continue and then click Agree.


  4. Click on the pull-down menu where 'Easy Install' is listed, select Uninstall and then click OK.


  5. Once the uninstall program has finished, quit the installer and eject the CD.

  6. Open the following directory: /Library/Application Support/Epson/InkjetPrinter

    See below for a step-by-step guide to accessing this location:

    1. Open the Macintosh hard disk using the icon located on the Desktop. This is the volume that Mac OS X is installed on.
    2. Open the Library folder.
    3. Open the Application Support folder.
    4. Open the Epson folder.
    5. Open the InkjetPrinter folder.

  7. In the folder, locate and trash the Epudl and Epusp applications.


  8. Click back to return to the Epson folder (/Library/Application Support/Epson). If a folder named 'InkjetPrinter2' is also listed, open the folder then check for and Trash any instances of Epudl and Epusp.

  9. Open the Applications folder and locate the Epudl icon (this is an Alias). Trash Epudl and empty the Trash.


  10. Restart the Mac. Once restarted, try printing to test the printer software is still operating normally.

If you are unable to print after following the process above, uninstall the printer using the process described in the following Related Article:  How to uninstall a printer driver from Mac OS X

Then reinstall the printer with the latest driver from the Epson website. For Mac OS X Snow Leopard, the latest driver may be available via Apple's Software Update.

Notes Icon Note:

  • For Mac OS X Snow Leopard (10.6), there are a number of printers and All-In-Ones where a dedicated Snow Leopard driver is delivered only via the Epson Printer Drivers package and is not currently listed on the Epson website.

  • See the following article to check how your product is supported in Snow Leopard (10.6):  Epson and Snow Leopard - Mac OS X 10.6

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